限时优惠：所有商品 15% 折扣

退货和退款政策

在JY永生花店，每一束花都是精心手工制作的。由于我们的产品精致且定制性强，除非收到的商品有损坏或错误，否则我们不接受退货或换货。

损坏或错误的订单

如果您收到的订单有损坏或错误的商品，请在交货后 48 小时内通过以下方式联系我们：

损坏物品和包装的清晰照片
您的订单号

我们将尽力尽快解决问题，通过发送替换品或发放部分/全额退款。

不可退款商品

定制或个性化物品
客户提供的订单配送信息不正确

退款处理时间

一旦您的退款获得批准，我们将在 3-5 个工作日内通过您原来的付款方式处理。

感谢您对我们手工创作的理解和支持！

JY Preserved Flower Shop
Founded by Jeannie Yong, a passionate florist with a love for nature and floral design, JY Preserved Flowers is a creative studio dedicated to crafting meaningful floral art. From elegant glass domes and moss art pieces to customized preserved flower frames, many of the designs are personally created by me with great care and intention.

While I take pride in handcrafting a variety of unique pieces, I also thoughtfully source most of my materials and designs from my floral teacher and a small circle of trusted suppliers who share the same high standards in quality and aesthetics. Every piece offered in my shop—whether made by me or carefully curated—is selected to celebrate the beauty of preserved flowers and the meaningful moments they represent.

— Jeannie Yong

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退货和退款政策