Help & FAQs

Frequently Asked Questions

1. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times vary by country and will be shown at checkout.

2. How long does it take to receive my order?

All orders are handmade and typically processed within 1–2 business days. Delivery times depend on your location and selected shipping method.

3. Can I request a custom design?

Absolutely! We love creating custom preserved flower designs. Just contact us via WhatsApp or our Contact page to share your ideas.

4. Are your flowers real?

Yes — all our preserved flowers are 100% real flowers that have been specially treated to maintain their beauty for months or even years.

5. How do I care for preserved flowers?

Keep them away from water, direct sunlight, and high humidity. No watering is needed. Handle gently to avoid damage.

6. Do you offer refunds or exchanges?

We do not accept returns unless the item arrives damaged or incorrect. Please refer to our Return & Refund Policy for more details.

 

Still have questions?

Feel free to email us at jypreservedflowers@gmail.com or submit your inquiry here. We’re always happy to help!