Terms & Conditions

Terms & Conditions

Welcome to JY Preserved Flowers shop. By using our website and placing an order, you agree to the following terms and conditions:

1. Product Information

All our preserved flower and moss arrangements are handmade. Slight variations in color, size, and placement may occur and are not considered defects. Product photos are for reference only.

 

2. Custom Orders

For customized designs, we will confirm the design details before proceeding. Full payment is required before production. Custom orders are non-refundable.

 

3. Pricing & Payment

All prices are listed in [your currency, e.g. MYR/USD], and we reserve the right to change prices at any time. Payment must be made in full before an order is shipped.

 

4. Shipping

We offer worldwide shipping. Delivery times may vary depending on location and courier service. We are not responsible for delays caused by customs or incorrect delivery information provided by the customer.

 

5. Returns & Refunds

Due to the nature of our products, we do not accept returns unless the item arrives damaged or incorrect. Please refer to our Return & Refund Policy for details.

 

6. Intellectual Property

All content on our website, including photos, logos, and designs, is the property of JY Preserved Flowers and may not be used without permission.

 

7. Privacy

We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for details.

 

8. Limitation of Liability

We are not liable for any direct, indirect, or consequential damages resulting from the use of our products or website.